question

imad-aljabi avatar image
imad-aljabi asked jb-ferguson answered

My company name is more than 15 characters. I want to have my company name shows my whole company

I have a new account with RingCentral. I attended the first webinar with RingCentral last week in which the instructor mentioned that legally, the exact company name should appear on the caller ID. However, the caller ID field in the RingCentral website does not take more than 15 characters including spaces. And my company name "Issaquah Auto Sales" has more than 15 characters. Can you please resolve this?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

4 Answers

·
bjsvec avatar image
bjsvec answered
15 characters is the limit for outbound caller ID name (CNAM).  This not a RingCentral limitation though, it is for all telcos:  https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/Outbound-Caller-ID-Overview

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

maqsood-soomro avatar image
maqsood-soomro answered
This reply was created from a merged topic originally titled Caller ID Name Character Limitation Issue. My Company name is more than 15 Characters and I can't edit my company name in Caller ID Name section. Kindly help in this regard. Thanks
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

michel5476 avatar image
michel5476 answered
See Brandon's note and reference above - it is correct.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jb-ferguson avatar image
jb-ferguson answered
That has been requested before and that is not anything that RingCentral has control over. The service was first defined in 1993 in International Telecommunication Union - Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The FCC governs Caller ID and everything about it.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.