1. US
2. Service / B2B
3. As an Admin, I do not want the majority of my users to be able to change their call handling and some other settings. Most of the time, it is not their decision. It is their managers decision. Giving this option to the users opens up to issues. The few that get curious and think they know what they are doing make mistakes which then results in a call to me to fix. It is a nice option for some users just not all. As an admin, I should be able to control this. Also, if there is the ability for the user to change, there should be an audit log that only Admins can view.
4. General users are set up a certain way for a reason. They need to stay that way.
5. The user would keep the correct settings and I would not have to fix the problem.
6. 50
2. Service / B2B
3. As an Admin, I do not want the majority of my users to be able to change their call handling and some other settings. Most of the time, it is not their decision. It is their managers decision. Giving this option to the users opens up to issues. The few that get curious and think they know what they are doing make mistakes which then results in a call to me to fix. It is a nice option for some users just not all. As an admin, I should be able to control this. Also, if there is the ability for the user to change, there should be an audit log that only Admins can view.
4. General users are set up a certain way for a reason. They need to stay that way.
5. The user would keep the correct settings and I would not have to fix the problem.
6. 50