question

terioconnor avatar image
terioconnor asked h-203rc14841 answered

Conference call dial-in numbers not working in Canada.

Is anyone else having issues with the dial-in numbers for the conference call feature not working? Our office team in Ontario, Canada is working remotely this week due to COVID-19 and we tried to have a conference call for only 5 participants, and the dial-in number stopped working after 4 of us dialed in and were connected.I thought conference calling was pretty much unlimited - it wasn't a RC Meeting/webinar, just a conference call. I've been on hold with RC Support for going on 30 minutes. Looking for some answers/guidance. Thank you.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

3 Answers

·
jeff-salisbury7355 avatar image
jeff-salisbury7355 answered
Teri - RC has sent out a service alert. Incident 25883: 
RingCentral Operations teams have determined that RingCentral Conferencing and RingCentral Meetings are being impacted by upstream carriers reaching their capacity due to the influx of customers working from home. We are investigating possible actions that can be taken on our end and will provide more information as it becomes available
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

terioconnor avatar image
terioconnor answered
Okay, that's what I figured. Thanks for the quick reply. I couldn't get through on the phone and didn't see anything posted to Twitter. Where can I find the service alerts online? 

We were having the same issue with GoToMeeting; dial-in numbers completely not working, and I assume it's for the same reason. 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

h-203rc14841 avatar image
h-203rc14841 answered
Issue is affecting U.S. dial-in number as well, we have tried using Canadian numbers with varying success as well. RingCentral NEEDS to have backup dial-ins for U.S. callers, every single other conference bridge I've used over the past decade, from smaller providers as well, have always provided region-based numbers or backup numbers. Poor planning on RingCentral's part.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.