Can I email a fax to a number with an extension?

Question

Answer 1 · 2014-12-09T16:32:22Z

mike answered Dec 9, '14

Hello mikejt,

I noticed this question was never answered. For anyone else who may have this question, there are instructions for this in our Knowledge Base: Sending Fax From a Fax Machine to a Specific RingCentral Extension

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Answer 2 · 2015-07-08T17:20:26Z

nathan123 answered Jul 8, '15 mike commented Nov 27, '17

Is there a solution that doesn't require the use of a fax machine? For example I'd like to send a fax to extension 100 at phone number 123456790. I've tried 1234567890, 100@rcfax.com but it doesn't work. Suggestions?

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kim commented · Jul 08, 2015 at 05:39 PM

To clarify, you cannot fax to a number + extension number. You need to fax directly to the Digital Line. Hope that helps.

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mike commented · Jul 08, 2015 at 06:44 PM

Nathan, you are very close. Try using an asterisk instead of a comma so that it looks like this: xxxxxxxxxx*xxx@rcfax.com

FYI... this may or may not work on all receiving fax machines. It will depend on if the other system recognizes the " * " .

Mike

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scott-cramton commented · Jul 17, 2015 at 11:58 PM

So how does an outside entity send (eFax) to a specific RC extension?

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mike commented · Jul 20, 2015 at 09:13 PM

Scott, they will have to just fax to the 10 digit number.

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