question

german avatar image
german asked ringcentral35 commented

Is it possible to do a warm transfer from the iPhone app? How?

I don't know if this is possible.. tried everything, spoke 2 hours with support person which knows the system less than me!!! Any help is appreciated.
mobile apptransfer
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rstoeber420 avatar image
rstoeber420 answered
What do you mean by a "warm transfer from the iPhone app"?


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german avatar image
german answered
Hi! It means:

I receive a call and answer it. Then I want to transfer that call to another extension. I do the transfer BUT I am able to speak with the person at the extension I am transferring to. Once I talk with him, I hang up and he receives the call.

Let me know if it is not clear! I hope you have a solution :)

Thanks and best regards,

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sean-smith7791 avatar image
sean-smith7791 answered ringcentral35 commented


I was able to do this from the mobile app by doing the following:


Call a person from the mobile app


Put them on hold by pressing ## from the mobile app


Hit * for additional options


Press 1 to transfer the call


Dial your new number you want to transfer to


Wait and speak with the person you just called


When you hang up the call the call on hold should be transferred to the person you were just speaking with.


Hope this helps!

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ringcentral35 avatar image ringcentral35 commented ·
Any news about a better solution? all this steps just to call an extension is too much I think.
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sean-smith7791 avatar image
sean-smith7791 answered

by the way, I used this knowledgebase article on how to transfer a call to perform the above warm transfer


http://success.ringcentral.com/articles/RC_Knowledge_Article/1169?retURL

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german avatar image
german answered
Hi, thanks for the reply, when you say: Dial your new number you want to transfer to... you dial the extension number or the whole direct number?


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sean-smith7791 avatar image
sean-smith7791 answered
I dialed the whole direct number
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german avatar image
german answered
Thanks, it worked this way... however.. is there a way to dial the extension or something shorter? It is very uncomfortable to dial the whole number
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