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barry-elk7363 avatar image
barry-elk7363 asked mike commented

Desktop App for Mac - slow to display messages

OS X - 10.11.1
RingCentral for Mac
Release: 7.4.1.17562 (64-bit)

Mac users are experiencing two types of delays related to RC Desktop for Mac.

First - severe lag between desktop and mobile message delivery.  Quite often can read message on mobile RC app before desktop app will even display notification of new message.

Second - lag or sometime no display of message thread.  Clicking on a message thread (whether there is a new message or not) will display a blank screen with no message history.  Closing that thread and re-opening will usually restore.

Third - hitting SEND from from desktop app will often show a 5-10second delay with the green progress bar and the word SENDING at the top.

Is this a client or server-side problem?
softphonedesktop appmac
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mike avatar image mike commented ·
new topic Please reference the new conversation here: Getting white screen when app not used for a while.
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kim avatar image
kim answered
Barry-

1. Clear softphone library data to isolate any software issues with message threads loading properly.

2. Ensure that proper ports are setup on local network for the delay issues; ports 8000-8200 are utilized for softphone functionality.

3. Make sure that OS Xs integrated firewall is not blocking RingCentral for Mac, and allowing full access (System preferences/Security/Firewall). 

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