How can external cellphone user send me sms text to my extension?

Question

Answer 1 · 2017-05-29T22:13:04Z

jb-ferguson answered May 29, '17 saadetswift16514 commented Nov 18, '19

JM,

You have to have a digital/direct line assigned to your extension for someone to text you from an external text device. If you don't have a digital line assigned to your extension you will not be able to either send or receive text messages to your mobile app or softphone. You can either purchase an additional digital line/user or you can log in with the extension which has the digital line assigned to it, or you can assign a digital line (if it hasn't yet been assigned) to your extension. I don't know how many digital lines your company has or where they are assigned so I can't advise you further than this.

2

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

halley-friedman commented · Sep 25, 2019 at 06:28 PM

Is there a way to send group texts with people outside of my organization?

0 ·

saadetswift16514 commented · Oct 03, 2019 at 04:31 PM

Hi Halley, right now we don't fully support Group SMS to outside numbers :/ Please vote for this functionality here.

0 ·

Answer 2 · 2020-07-28T14:24:19Z

jb-ferguson answered Jul 28, '20

I forgot to mention above...the external customer would then text to the digital line number (with no extension). It is already assigned to an extension so that extension would receive the SMS text messages.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question