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saadetswift16514 asked leeh commented

Glip - Contact Customer Support | RingCentral

How do I get support for my Glip account?
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saadetswift16514 answered leeh commented
Because the Glip application is available as a free/stand alone product as well as a paid version included in the RingCentral suite of products, certain features vary, and therefore Customer Support is offered via separate channels. 

1. If you have a  Glip only (no RingCentral paid account), you can call our Support Line at 888-898-4591, Option 3. You will then go through a few menu items - continue to press 5 - and then you'll be able to chat with an Agent who will create a case on your behalf for our Glip team.

2. If you are a RingCentral subscriber and are using Glip within your RingCentral account, then you can access Glip support a variety of ways. 

  • You can search the Glip category right here on this Community for the most frequent FAQs or post a new question.
  • Contact Phone Support, Live Chat, or open a support case from our Support Site. 

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leeh avatar image leeh commented ·
I tried all the options here and was told because I don't have a Ring Central Account and only Glip there is no support or to contact Glip support - which there is none.  WTF?  Love the app but very frustrated with the support.
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Marissa Elizabeth answered saadetswift16514 commented
I have Outlook email and Glip instant messaging for work. For some reason, whenever I send an email to a coworker, it also sends it as a glip message. How do I turn this off?

Thanks,

Marissa
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Marissa, do you have an example of this happening? A screen shot would be helpful! Feel free to black out any information you wish.
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Marcio Morais avatar image
Marcio Morais answered jb-ferguson commented
This reply was created from a merged topic originally titled Hi. The website https://app.glip.com/ is not working... Are all servers down? Tks.... Servers down
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Marcio, please see my response above and contact our Support Team based on your Glip Account Type. Thank you!
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jb-ferguson avatar image jb-ferguson commented ·
Marcio,

I don't know where you are located but it's working fine here in TN.
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