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teana-yap722 avatar image
teana-yap722 asked saadetswift16514 commented

Inbound and Outbound Text Messaging Stopped Working

Hi our inbound and outbound text messaging has stopped working all of a sudden.  It stopped working this morning and was working yesterday.  No changes were made to our settings.  We are in Canada, Toronto specifically.  Our carrier is Rogers.  Help please!  I need this back up and running asap.
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saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Hey Teana, please open a case and include which numbers are affected so we can investigate.


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teana-yap722 avatar image teana-yap722 commented ·
Thanks.  I just submitted a case.  Case# 07228644.  I would really appreciate help on this as soon as possible.  My outbound calls are now not working either.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Teana, I see that our Tier 2 team has reached out to you to follow up :)
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chad-dixon12053 avatar image
chad-dixon12053 answered
My entire team is having this issue as well with 3 different phone numbers/accounts.  I'm on a chat with RC Support (Angela D.) who is stating that they will escalate the case regarding this issue.  I'm thinking that it could be a system-wide error.
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dean-weltman15180 avatar image
dean-weltman15180 answered
having this problem, now. 

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delon-lee answered saadetswift16514 commented
I haven't received an RC Phone message on my computer in a few days. It still works on my phone though. What is going on?

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saadetswift16514 avatar image saadetswift16514 commented ·
Hey DeLon, please contact our Tech Support Team. They'll need to gather logs to see what's going on
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delon-lee avatar image delon-lee commented ·
I've been trying to do that. I just opened a case, but haven't heard back.

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saadetswift16514 avatar image saadetswift16514 commented ·
I see you opened it today. With cases you should hear from someone within 24 hours. But if you need immediate help, it's always best to call in. You can reference your current case number and that Support Agent will grab it and start helping you out
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