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marianna-clampett avatar image
marianna-clampett asked ron-gilbert commented

Historical reporting lacking

Where is the historical reporting that used to exist? I no longer can go back more than 6 months. I can no longer compare incoming call volume against a time period in the past. When will this be added back?????
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saadetswift16514 avatar image
saadetswift16514 answered
Hey Marianna, our Analytics Portal is our new reporting tool. The old Historical Reporting has been retired. You can view the Data Retention Policy for the Analytics Portal here.


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marianna-clampett answered ron-gilbert commented
That is not really helpful.  Maybe going forward but I wasn't aware this functionality was being taken away.  I just wanted to see call volume data compared to different time periods, especially when we might have been running commercials.

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ron-gilbert avatar image ron-gilbert commented ·
I agree completely Marianna! I am looking to locate this historical data now for a specific time-frame in which we launched a similar campaign, to track call volume.
Hopefully this is resolved somewhere else on this site. thanks
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