We have a US standard plan. 3 users, 3 lines and 3 phones. We were sold 3 Cisco 8861's. When I reached out to set up an account the sales person didn't even offer shared lines despite my description of our call flow -- now I'm learning it's possible on ring central and I'd like to set it up before I need to cancel our account. I've got a week and a half before that deadline.
What we want for our call flow is very simple; 3 lines shared on 3 phones, with users able to hop on any line, whether the line is in use or not. Our mainline is line 1 and if in use calls roll to line 2 or 3. If all 3 are in use than the call goes to voicemail.
This was the call flow we used in our old office -- we just wanted to be able to keep that flow while using wifi phones so we don't need to wire our new space.
What we want for our call flow is very simple; 3 lines shared on 3 phones, with users able to hop on any line, whether the line is in use or not. Our mainline is line 1 and if in use calls roll to line 2 or 3. If all 3 are in use than the call goes to voicemail.
This was the call flow we used in our old office -- we just wanted to be able to keep that flow while using wifi phones so we don't need to wire our new space.