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david-heusel avatar image
david-heusel asked david-heusel commented

understanding missed calls

We are new to RC and are trying to better understand the analytics. my specific question is related to this screen shot. a call that seems to have been picked up also shows a missed. Why?


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Rob Ljunggren avatar image
Rob Ljunggren answered david-heusel commented
Hello, Are you using the Call Queue's for the groups that are displayed.
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david-heusel avatar image david-heusel commented ·
yes
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david-heusel avatar image david-heusel commented ·
are you suggesting that the Missed part was the tier 1 was missed?
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jessicahernandez16518 avatar image
jessicahernandez16518 answered
Hi David, 

This doesn't seem correct, I'm seeing what you are as far as like talk time, but the call being listed as missed. Have you contacted Tech Support regarding this? It doesn't seem like anyone on our Community has seen this either. 
You can open a Tech Support case here: 

I would also recommend partnering with your Customer Success Manager Zac Dean to make sure you feel confident in your introduction to RC! 
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