CANADA
Hi, we are the 14th February 2020 and actually I have a customer that try to come back on us for a stupid reason and we need the November 2019 call recording. But.. I just saw we have only access to maximum 60 days back. WHAT???
I can't believe an option important like that, that protect our business, have to be saved manually on our computer. These days servers (cloud) to have data space cost nothing. Why you guys don't use one of them to offer us infinite logs. At least 1-2 years. 60 days...
One of the PRIMARY reason why I decide to choose go with a call center was the ability to save my calls to protect my business. And now the only time I need it .. the calls aren't available.. and now i'm might be in trouble because these are my PROOFs.
Common we are in 2020..
Hi, we are the 14th February 2020 and actually I have a customer that try to come back on us for a stupid reason and we need the November 2019 call recording. But.. I just saw we have only access to maximum 60 days back. WHAT???
I can't believe an option important like that, that protect our business, have to be saved manually on our computer. These days servers (cloud) to have data space cost nothing. Why you guys don't use one of them to offer us infinite logs. At least 1-2 years. 60 days...
One of the PRIMARY reason why I decide to choose go with a call center was the ability to save my calls to protect my business. And now the only time I need it .. the calls aren't available.. and now i'm might be in trouble because these are my PROOFs.
Common we are in 2020..