disable call handling to users

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christin-coles asked Feb 21, '20 michel5476 answered Feb 21, '20

disable call handling to users

1. US
2. Service / B2B
3. As an Admin, I do not want the majority of my users to be able to change their call handling and some other settings. Most of the time, it is not their decision. It is their managers decision. Giving this option to the users opens up to issues. The few that get curious and think they know what they are doing make mistakes which then results in a call to me to fix. It is a nice option for some users just not all. As an admin, I should be able to control this. Also, if there is the ability for the user to change, there should be an audit log that only Admins can view.
4. General users are set up a certain way for a reason. They need to stay that way.
5. The user would keep the correct settings and I would not have to fix the problem.
6. 50

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Answer 1 · 2020-02-21T18:44:24Z

bob-robinson3288 answered Feb 21, '20

Agree that admins should have some controls over the settings available to end users. They go change things like user hours and then report that their phone isn't working anymore to our Help Desk!

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Answer 2 · 2020-02-21T19:00:26Z

michel5476 answered Feb 21, '20 michel5476 commented Feb 21, '20

You can lock most of these features from users by setting up Roles and then applying them to the user settings. We have setup 3 different custom Roles each with different types of permissions that allow different types of users to manage or not-mange different settings. Unfortunately, we cannot seem to be able to set these permissions individually per user, we have to setup a Role and adjust it.

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bob-robinson3288 commented · Feb 21, 2020 at 07:02 PM

Good to know. I think our account level is such that I cannot create custom roles, but I'll check them out to see if there are preconfigured ones that limit this.

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michel5476 commented · Feb 21, 2020 at 08:34 PM

Select 'Users' and then 'Roles' in the left panel to add new roles or modify custom roles - super admin can add 'Roles' permissions to any admin role.

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Answer 3 · 2020-02-21T19:02:43Z

arun-guha answered Feb 21, '20

Great SMB & Enterprise feature! How long until this is implemented by RC?

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Answer 4 · 2020-02-21T20:34:46Z

michel5476 answered Feb 21, '20

This is already an RC feature - what are you asking Arun?

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