question

Alex Dyer avatar image
Alex Dyer asked katherine-mayo commented

Glip Error: Too Many Requests Recently Sent. Try Again Later.

Some of our users are getting the error message 'Too Many Requests Recently Sent. Try Again Later.' at the top of their Glip.
Currently it seems to be about half of our users seeing this.
What does this relate to, and how can we resolve this?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

15 Answers

·
randall-moore avatar image
randall-moore answered
Our users also are getting this error message. Very upset employees worried about holding their scheduled meetings this morning.  What's going on RingCentral?
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Alex Dyer avatar image
Alex Dyer answered
Hi Mary,
Our users were accessing Glip through a web browser, switching to Classic seems to have removed the error message.
Can you please confirm what it relates to so we can be in a more informed position if it appears again?
Thanks,
Alex
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-rose avatar image
mary-rose answered rob-larose9408 commented
Hi All,

Are you using the new RingCentral app or the classic one?
2 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

lenny-vanzeeland avatar image lenny-vanzeeland commented ·
Is there any response from the Official Rep on this. It's been two weeks.

1 Like 1 ·
rob-larose9408 avatar image rob-larose9408 commented ·
There won't be.  Dev/Platform/Product/Support don't communicate with the community reps.
0 Likes 0 ·
randall-moore avatar image
randall-moore answered
Using the Classic desktop app here. I've been in contact with support this morning.  Also, the Service Status dashboard indicates this is a known issue for the classic version. I uninstalled and reinstalled the classic app, but the error persists. We're able to use the standalone desktop Meetings app without this problem.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

justin-lewis avatar image
justin-lewis answered
I also had a user who was getting the same error when trying to use the classic RingCentral app and the new RingCentral App
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

rob-larose9408 avatar image
rob-larose9408 answered
Same now.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

katherine-mayo avatar image
katherine-mayo answered
I have a user using classic app that is having the same issue,  it doesn't seem to be agency wide.  Any update on the status?

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kevin-putt avatar image
kevin-putt answered kevin-putt commented
I've been late to the last (3) meetings I've schedule because of this problem and can not seem to find a solution.  Has anyone been able to find a work around?

2 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

lenny-vanzeeland avatar image lenny-vanzeeland commented ·
install the RingCentral Meetings app

0 Likes 0 ·
kevin-putt avatar image kevin-putt commented ·
Thank you for the suggestion.  I'll give it a try.  Just doesn't make sense to use an older app when the new one was meant to replace it.
0 Likes 0 ·
randall-moore avatar image
randall-moore answered
Kevin, you are so correct that it doesn't make sense. This issue (too many requests) keeps popping up with our users as well.  It's sporadic, but a pain when it happens. We had all users download the standalone RC Meeting apps onto their desktops and phones. And, we had them download the standalone RC Phone to desktops and phones because the new unified app just is not ready for prime time yet. It lacks features and functions of the older apps. It has been a disappointment to us on a number of fronts. Fingers are crossed that RC is listening and working on it.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

rob-larose9408 avatar image
rob-larose9408 answered
It's not a "new" unified app problem -- same issue happened in the Classic RC app.  It's a platform problem.

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.