Availability of option to check fax using Ring Central App using Fax Only Account

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richard-teitell asked Jun 24, '20 jenn commented Jul 1, '20

Availability of option to check fax using Ring Central App using Fax Only Account

Case#: 10988278. I have a fax only account. UsIng the Ring Central App there is no option to view or send a fax. This is the same going to www.ringcentral.com & log in to my account. There is no option to view or send a fax. Please add that feature to my account.

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Answer 1 · 2020-06-24T20:25:11Z

jenn answered Jun 24, '20

Hello Richard!

We just want to confirm which app are you using right now?
Can you post a screenshot, please?

Thanks!

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Answer 2 · 2020-06-25T01:14:18Z

richard-teitell answered Jun 25, '20 jenn commented Jun 25, '20

Ring Central Classic. Screen shot Image to large to upload. Let me know if you actually need the image.

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jenn commented · Jun 24, 2020 at 10:20 PM

Apologies, the screenshot you provided is not visible. Can you send it via email?

Here's our email, community.support@ringcentral.com

Thanks!

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Answer 3 · 2020-06-25T01:19:25Z

richard-teitell answered Jun 25, '20 jenn commented Jun 25, '20

Screen shot emailed to community.support@ringcentral.com

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jenn commented · Jun 25, 2020 at 04:31 PM

Hello Richard,

We've got your email. You are using a classic app as of the moment. I will coordinate this with our Project Manager.

Thanks for the screenshot!

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Answer 4 · 2020-06-25T19:11:32Z

richard-teitell answered Jun 25, '20

Thank you

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Answer 5 · 2020-06-30T17:23:32Z

richard-teitell answered Jun 30, '20 jenn commented Jun 30, '20

Jenn- Any updates yet?

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jenn commented · Jun 30, 2020 at 08:33 PM

Hello Richard!

Apologies!
I checked with our Product Team, and explain our situation. The phone icon from the classic app will no longer visible the same as the new app for the Fax account.

We would highly suggest using our Admin Portal to send and receive a fax, you can go here and log in to your RingCentral number.

Thank you!

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Answer 6 · 2020-06-30T20:55:02Z

richard-teitell answered Jun 30, '20 jenn commented Jul 1, '20

Thanks. What if I switched from the Classic App to the other app- I think it's just named Ring Central App? Is the fax option on that app?

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jenn commented · Jul 01, 2020 at 04:25 PM

Hello Richard,

The new app will give you no phone icon too. Unfortunately, it will not work in the meantime, the web portal will be the perfect tool to use our fax.

Thank you.

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Answer 7 · 2020-07-28T16:37:46Z

richard-teitell answered Jul 28, '20

Ring Central Classic. Screen shot Image to large to upload. Let me know if you actually need the image.

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