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nathan-cole asked nathan-cole commented

HUD on Ring Central App (Windows Desktop)

I'm training new staff for the first time in several years; and we're using the Ring Central Desktop App which is nice.  But, it doesn't have HUD.  This feature is ESSENTIAL when training telephone support staff.  Especially now that no one is in the same office with anyone else.  It's absolutely ESSENTIAL to be able to monitor who's on a call and then to "monitor" that conversation so managers can coach or take over the call.  I installed the old Ring Central Phone App along side the new one for now.  But, please add HUD to the Ring Central Desktop App.
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jim-saner answered
I echo this request as well.  We depend on HUD to see who is on the phone and who is available.  It has become one of the best features for our office that RC offers and NEEDS to be part of the new app.
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doug-routledge15999 avatar image
doug-routledge15999 answered
https://www.bridgeoc.com can provide even more functionality.
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mary-rose answered nathan-cole commented
Hi Everyone,

The HUD functionality is already on the roadmap. We'll keep you updated.
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nathan-cole avatar image nathan-cole commented ·
And, while you're working on it... it'd be nice if HUD would make a notification sound each time a call is routed to a monitored extension so managers would know to join the call without keeping their eye on the readout.
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nathan-cole avatar image nathan-cole commented ·
Great!
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