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ryan-kelly11788 avatar image
ryan-kelly11788 asked mary-rose commented

RingCentral New Glip - Unable to answer incoming call while putting current call on hold

Perhaps I am missing something here but I just noticed with the recent update of the RingCentral "R"  / New Glip app when I am on a call and have a second incoming call I don't have the option to hold/answer and but have an option to end/answer.  Is anyone else running into the same issue?  Am I missing a setting or is this normal functionality? Help Please!
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mary-rose avatar image
mary-rose answered mary-rose commented
Hi Ryan,

Once you select Answer, it will automatically hold the first call.
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ryan-kelly11788 avatar image ryan-kelly11788 commented ·
I just confirmed with a few test calls when answering the second incoming call the first call is dropped with no option to hold.
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mary-rose avatar image mary-rose commented ·
Is this on your mobile app or desktop?
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ryan-kelly11788 avatar image ryan-kelly11788 commented ·
Desktop app.  I noticed the issue after uninstalling, downloading the latest version, and installing.
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ryan-kelly11788 avatar image ryan-kelly11788 commented ·

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ryan-kelly11788 avatar image ryan-kelly11788 commented ·
Example screen shot of incoming call and options available. 
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