question

Ilona Nowak avatar image
Ilona Nowak asked ben-foster396 answered

Dial By Extennsion

Hello everyone, How do I set up the system to operate in this way >>> Customer calls. They are greeted by a custom greeting (that part I have figured out), then prompted to Press 1 for Employee X or Press 2 for Employee Y. The customer chooses the extensions, the system connects to appropriate employee. I want it to be that user-friendly & while it should not be difficult to set up, it has been. Thank you!!!
assigning extension numbersrouting calls to extensions
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
ben-foster396 avatar image
ben-foster396 answered
Just make sure your recorded greeting tells callers which extension goes to which person or department. Then assign those numbers to the extensions/departments you configure.
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.