question

Our phones must be answered 24 hours a day and I am trying to figure out the best way to forward calls after hours to our on call staff. With our land line, we just forward the line to our on call individuals phone, then un-transfer the line the next morning. I would like to set up the business hours, then after normal hours have it: 1. say something similar to "Thank you for calling COMPANY, please press 1 if you have an after hours scheduling request or change, and you will be connected to the on call staffing coordinator, or you can enter your parties extension now. For a company directory, please press 9. Thank you. 2. automatically route all calls to the user cell phone / ring central app after hours. Could I do this with groups, a different extension or? Would I set after hours calls to go directly to the operator and just change who the operator is at the end of each day or? Im also open to different methods or ideas on how to accomplish this. Our on call staff have company provided android phones, and i can put the ring central app on there if that can be part of the solution. Ideas????