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hortencia avatar image
hortencia asked Chuck Fuscone answered

Network down

1. We have a main office and a stalite office. We did not recieve calls at the satalite office when our main office lost internet, why would that happen? And we have a roll over system to that statilite office, but never rang.
networkoffice
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Chuck Fuscone avatar image
Chuck Fuscone answered
Hi Aran, I would have to look at your call flow but I am guessing that calls come in to a phone that was on the network that was down.  You say that you have a rollover but could you describe how this is setup up?  Is it in the call flow of a specific phone or is it a Call Group?

This will work but needs to be setup properly

Let us know

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

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