DTMF for the star (*) key is not transmitted correctly making it difficult to use IVR and conferencing systems while calling from my RingCentral line. All the other keys work fine. I've tried dialing a landline and listening to the tones and every other key produces a normal output. The star key comes through twice. i.e., it sounds exactly like someone is pressing the star key twice in a row. This only happens with my RingCentral supplied SPA-122 ATA. My user supplied SPA-3102 ATA on a different RingCentral extension does not exhibit this behavior so it may be an issue with the ATA settings. Any ideas on how to fix?
-
- Ideas
- Developers
- Partners
- Users
- News & Announcements
- RingCentral App (Desktop)
- Integrations
- Features
- Services and Products
- Fax
- Billing & Invoicing
- Analytics & Reporting
- Announcement & Message Only Extensions
- Audit Trail
- Call Log
- Call Quality
- Call Recordings
- Caller ID/CNAM
- Canada RingCentral Support
- Conference Calling
- Desk Phones
- Employee Discussions (Private)
- Getting Started
- Global Office
- HUD - Heads Up Display
- IVR
- Limited Extensions
- Live Reports
- Multi-Site
- Outlook Integration
- QoS Tool
- RingCentral Channel Partners (Private)
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Meetings
- RingCentral Phone (desktop)
- RingCentral Rooms
- RingCentral Webinar
- RingCentral app (Glip)
- SMS/Text Messaging
- SSO (Single Sign-On)
- Shared Lines
- UK RingCentral Support
- User Community
- User Interface Improvements
- User Settings - Messages Tab
- User Settings - Voicemail
- User Topics
- Training Resources
- Sign in