question

Kib Bibens avatar image
Kib Bibens asked rstoeber420 commented

Why am I not receiving SMS text messages from AT&T users?

I haven't been getting any text messages from AT&T users. They can get my texts, but I don't receive their responses. Verizon/T-Mobile seem fine. Not sure about Sprint. Anyone else with similar issues?
not getting textsnot receiving messagesnot receiving smsnot receiving sms messages
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Lynne Suszek avatar image Lynne Suszek commented ·
ok!
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Lynne Suszek avatar image Lynne Suszek commented ·
I have Verizon and nobody can text us back. We use Iphones.  I updated the app but still nothing. It tells them they are texting a landline. I submitted a ticket as you suggested, Ben. Any known solutions?

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troy-pickett avatar image
troy-pickett answered rstoeber420 commented
This problem has cropped up again. I started a ticket, but the first response was to reinstall my software on the phone. This does not inspire confidence, since I was clear that people outside of the RC universe were getting error messages about the number being a landline. What's more irritating is that this worked great until 48 hours ago.
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Ryan Te Velde avatar image Ryan Te Velde commented ·
I too am having this same issue - started 7 days ago - for me it is not just ATT or one particular carrier.  No one is able to TXT my number and when people TXT the main softphone number they get an error message back about the number being a landline.  I have escalated it to tier2 and have a case number 02884751 but honestly thus far support has been a major disappointment.  This must be resolved!  The SMS functions of RingCentral are vital to my business.  Does anyone have any suggestions?  Why it worked perfectly for 11 months and then suddenly on 8-6-13 stopped is mind-boggling.


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sean-smith7791 avatar image sean-smith7791 commented ·

Hello Ryan, I reviewed your case and have asked our team to escalate it.  Sorry for the issue you are experiencing. 


Lynne, are you having the same issue as well?  Let me know if you have a case.

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sean-smith7791 avatar image sean-smith7791 commented ·
will look into.  I see it was opened today.  Thanks.
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Lynne Suszek avatar image Lynne Suszek commented ·
Amen! My thoughts exactly!
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Lynne Suszek avatar image Lynne Suszek commented ·
I am, Sean. Thanks! Yes I submitted a ticket online.
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