question

Looks like the thread has gone cold, but I thought I would post here before moving to a new thread.  I too have had this issue and it is definitely a big enough issue that we are contemplating looking for another provider as well.

Our set up operates as follows:  You call the 800# and immediately get a greeting that says, please press 1 for.please press 2 for.etc.  We have three total.  One is forwarded to a land line while the other 2 are forwarded to iPhones.

When a call comes in and a person presses "1", they are sent to me.  There are two scenariosme answering, or not.  First, let's look at me not answering.  If I don't pick up, the iPhone will ring 3-4 times and then show I missed a call.  A few seconds later, it will do this againthen againand perhaps a 4th time is the VM hasn't picked up yet.  (The super long wait time on VM is a whole other issue).  I don't understand why a call just keeps ringing me back time and againdoesn't make sense.

The second scenario is if I do pick up.  The phone rings and I answer.  Immediately I am given the cue call greetingpress 1 to accept, press 2 to decline.  At this point, it doesn't matter what I pusheither way it hangs upthen it calls me againI do the same thing, it hangs up.again and again.over and over.until that super long and super annoying, did I mention long wait time for VM to pick up occurs.  Then I have to hope that they left a VM or that I had their number come up on caller ID so that I can cold call them back on my personal number.  Either way, we are losing customers over this.

Anybody out there have any suggestions?

I too am having this issue.  Call logs show the call is on the line for 30-40 seconds usually (it has happened several times).  We are answering phones via VOIP or on iPhones forwarded from RingCentral (I hope that makes sense, we are brand new). It is taking a TON of time before we "hear" the ring on our side (three to six rings on customer--in-coming call) and when we hear the ring, and answer the prompt (press 1...) we are losing the call. 

Hi all - anyone who is experiencing this, please create a new support case at http://success.ringcentral.com/RCContactSupp. Sorry for the inconvenience.