question

Mike Alder asked Feb 19, '14 Contactus 1000 answered Oct 5, '14

1- Continue to receive partial faxes.2- On occasion fax tone does not engage so the system thinks it is a telephone call.

For some time now we receive partial faxes from customers. Only a few pages actually come through. Customers have complained of fax not "picking up" and they hear ringing and ringing but not fax tone.

fax failure partially received faxes

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Scott Hemberger answered May 7, '14

8%??? I have had this for 6 days now and my failure rate on outgoing and incoming is more like 90%. Total Crap. If the free trial was longer than 7 days maybe tech support would actually have time to sort out the issues, but I have a feeling it isn't just me anyway.

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wes12 answered Jun 11, '14

Maybe RingCentral failure rate is 8%, but for the past 10 years we have had about a 1% failure rate with other fax service providers. We just switched to your service and are having tremendous problems from fax machines we have never had an issue with before. Why would we have so much more trouble with RingCentral servers?

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Contactus 1000 answered Oct 5, '14

This is a HORRIBLE, HORRIBLE, BUSINESS KILLING PROBLEM WITH RINGCENTRAL. We just got set up a few weeks ago with RingCentral, and while we don't get many faxes these days, its essential that we receive a fax when its sent.

We receive the top inch of a the page (all white), or a .tiff file that cannot be viewed in an image viewer, or even opened and enlarged in Photoshop (.tiff dimensions are extremely small).

Bad joo joo, as they say.

We're shopping around again.

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David Ischayek answered Jul 28, '20

out of 27 incoming faxes I have 6 partial received and 2 failed = 30% fail rate. Please tell me if there is anything I can do to fix this.

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