question

Jeff Heitz avatar image
Jeff Heitz asked brooke-hansen answered

Why does it take a call to ring 5 times before it's transferred to me?

Wondering why I am missing so many calls and it's costing me thousands of dollars a day. When I call my ring central number the phone rings 5 times before my phone actually rings, which results in the caller hanging up thinking I am closed. Is there a way that calls can be forwarded on the first ring. So when a customer dials the number it rings directly to my phone and not ringing 5 times before my phone actually rings? This is frustrating and it's costing me a lot of money. Or does anyone know of a better call forwarding service that actually forwards calls?
delay in forwarding callsmake calls forward more quickly
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1 Answer

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brooke-hansen avatar image
brooke-hansen answered
Hi Ben,

We are having the same problem.  we have the smart phone option turned off and our phone doesn't start ringing until our customer hears our please hold for assistance message and music on hold.  We are missing call and losing business.  HELP!

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