VVX-550 phone: transfer vs blind transfer--can't tell who's calling on the receiving end

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jamescecorn asked Apr 11, '14 Cassandra Lovendoski answered Oct 7, '14

VVX-550 phone: transfer vs blind transfer--can't tell who's calling on the receiving end

We're using all Polycom VVX550 sets. I'm not sure if this is by design, or if it's a bug. But, it's becoming a bit of an issue for our users: Say an outside call comes in and extension 101 answers the call. Caller wants to speak to 102. Scenario A: 101 presses: transfer softkey->blind->102 on 102's set the caller ID shows set 101 Scenario B: 101 presses: transfer->102 on 102's set the caller ID shows set 101 See the problem? in Scenario A 102 is answering a call directly with the outside caller/customer. In Scenario B 102 will answer to the employee at 101. Both functions work properly. The issue is that the user at 102 doesn't know who he's about to be speaking with. We could just set a policy that we use only A or B. But, the functionality of both is desirable.

blind transfer transferring calls how to transfer calls

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Answer 1 · 2014-05-02T15:31:50Z

jw-lodge1 answered May 2, '14

I actually have a problem with the way the transfer caller IDs work. I think once you the transfer is complete, the Caller ID should follow the call so the connected party knows who they're talking to. I think its a customer service issue in our business.

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Answer 2 · 2014-05-05T19:21:59Z

brianjanderson answered May 5, '14

Try entering "##" and then the extension #. The Caller ID passes through that way for some reason.

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Answer 3 · 2014-05-05T19:25:44Z

jw-lodge1 answered May 5, '14 tim123456 commented May 4, '15

I have seen that posted but that's just extra steps to take. Most phone systems use your caller ID when you call somebody then pass through the connected party. I think this is an annoying feature that would be easily fixed.

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tim123456 commented · Oct 03, 2014 at 08:08 PM

I would like to be able to see the caller ID of the original caller for calls that are transferred to my extension. Currently I only see the ID of the person transferring me the call and I believe that I will be speaking to that person when I answer, instead I am speaking to a caller that was transferred to me. This seems like an easy fix and tech support suggested I post here to try to build support for a new feature. I Strongly agree that this issue should be fixed.

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Answer 4 · 2014-10-03T20:12:41Z

tim123456 answered Oct 3, '14

James, we are having similar issues with the caller id not showing up on transferred calls. If your training has the answer I would like you to share your solution.
Thanks

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Answer 5 · 2014-10-07T14:06:05Z

Cassandra Lovendoski answered Oct 7, '14

I would love to hear the resolution to this as well!

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