incoming call presence

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josh12 asked Oct 23, '14 josh12 answered Oct 24, '14

incoming call presence

incoming

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Answer 1 · 2014-10-23T20:42:21Z

josh12 answered Oct 23, '14

I didn't mean to post without the question. I will retype it.

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Answer 2 · 2014-10-23T20:49:18Z

josh12 answered Oct 23, '14

Our Incoming call Presence is not working. Here is how our RC is setup. Out main number goes to ext 10- which then rings 6 phones. However the line presence is not show if phone 2 answers the call. I have been told this feature is not yet available. I have done other testing by forwarding our main number to physically phone- from there forward the call to the remaining 5 phones. When a call is answered the line presence only shows what phone it was forward from. Would this work if out main number was also our DID on all the phones. The line presence works great only when the DID is dialed or making outgoing calls. Thoughts?

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Answer 3 · 2014-10-23T21:34:37Z

Chuck Fuscone answered Oct 23, '14

try this, make sure ext 10 has rights in the presence setup and for each of the other extensions that EXT 10 is in the permissions list.

Let's start there.

Chuck
Certified RC Installer
ckfuscone@yahoo.com

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Answer 4 · 2014-10-23T21:46:25Z

josh12 answered Oct 23, '14

Ext 10 doesn't have call presence as there is no phone assigned to it. It is just a group to allow all phones to ring. If noone answers the call is goes to a central email/voice-mail. However all users/extensions have permission under ext 10.

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Answer 5 · 2014-10-24T14:44:57Z

Chuck Fuscone answered Oct 24, '14

OK, with that said, what is the core issue? A call comes in, someone answers it, they put it on hole and no one else could pick it up?

Let me know

Chuck

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Answer 6 · 2014-10-24T14:55:56Z

josh12 answered Oct 24, '14

No- the core problem is, is that there is no incoming call presence. Call comes in- hits the call group- phone 1 answers. Then there is no line presence on the remaining 5 phones. We never know who answered the call. If phone 1 answered and puts the call on hold- that same call cannot be monitored on other phones because there is no line presence. The call presence only works if the phone is dial directly using the DID or making outgoing calls. If an incoming call is dialed to the phone DID the line presence works along with putting the call on hold and being able to pickup from any other phone. My thoughts- can we put our main number as a DID on all the phones? or is incoming call presence with main number just not an available feature? Thank you.

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Answer 7 · 2014-10-24T14:58:58Z

Chuck Fuscone answered Oct 24, '14

Something is mis configured. I need to look at your account.

Could I login and see how you have things are setup?

To make life easy turn off the account validation and let me know the main number and password.

What you are explaining should just work I do this all the time

E-Mail me the info at

ckfuscone@yahoo.com

I am sure I could get this fixed for you

Chuck

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Answer 8 · 2014-10-24T15:09:39Z

josh12 answered Oct 24, '14

Chuck- i have emailed you the information- thank you.

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Answer 9 · 2020-07-28T12:37:35Z

Chuck Fuscone answered Jul 28, '20

Josh, what does this mean?

Not sure what you are asking for

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com

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