I'm trying to fwd our company's RingCentral number to an outsourced call center in a way so customer's info is pulled up in the individual agent's ZenDesk panel. The problem is, that call center distributes incoming calls through their own phone system i.e. we only forward our customer service number to the call center who in turn routes the calls to their agents.
Is there a work-around, or would the individual agents need their own RingCentral number/extension in order for the Zendesk plugin to work?
Any ideas?
Thanks a bunch!!!
Is there a work-around, or would the individual agents need their own RingCentral number/extension in order for the Zendesk plugin to work?
Any ideas?
Thanks a bunch!!!