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Robert Hill avatar image
Robert Hill asked mike answered

Is anyone experiencing a delay when on a call using the softphone?

Has anyone experienced a delay when speaking to someone using the Softphone application? I'm running the Mac version and at times, there seems to be a 3-5 second delay from when I speak to when the user hears the response. It makes it very difficult to hold a conversation.
delayaudio delaycall delaydelay in audiodigital quality
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Andrew Orgel avatar image
Andrew Orgel answered
Thank you Ben.  Testing with these settings help me determine I was having local bandwidth limitations, which I was able to fix.
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Thomas D avatar image
Thomas D answered
My situation is strange because we have a 20Mbps Fiber connection (20Mbps up and down) and some people on the network have a delay and some don't. I haven't been able to narrow it down.
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mike avatar image
mike answered
Here are a couple more links that may help anyone else out. 

Changing the Bandwidth usage of your IP phones

Minimum requirements for RingCentral DigitalLine service
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