Hi, I am running a small business and because I am not in the office most of the time I have the business calls forwarded to my cell phone.
I set the RC system such that when I cannot answer the phone, the call is transferred sequentially to an answer service that takes messages for me, books reservations and much more..
Transferring business calls to a cell phone comes with the risk of having the calls sent directly to my personal voicemail, when I am out of service area or when cell phone is off, instead of sending the call to the next number in the sequence.
In order to prevent calls to fall into my personal voicemail ever, I've changed the setting to play announcement before connecting. This prevents call from falling in my personal voicemail but unfortunately the calls will not connect to the next number in the sequence ( which is the answering service) because they also have a recording notification that cannot be removed by law.
Can someone help set my systems such that I can prevent calls from falling into my cellphone voicemail when I am not available or out of coverage area, while allowing the calls to connect to the next number in the sequence even if they have a recording notification?.
I will appreciate any information you.
I set the RC system such that when I cannot answer the phone, the call is transferred sequentially to an answer service that takes messages for me, books reservations and much more..
Transferring business calls to a cell phone comes with the risk of having the calls sent directly to my personal voicemail, when I am out of service area or when cell phone is off, instead of sending the call to the next number in the sequence.
In order to prevent calls to fall into my personal voicemail ever, I've changed the setting to play announcement before connecting. This prevents call from falling in my personal voicemail but unfortunately the calls will not connect to the next number in the sequence ( which is the answering service) because they also have a recording notification that cannot be removed by law.
Can someone help set my systems such that I can prevent calls from falling into my cellphone voicemail when I am not available or out of coverage area, while allowing the calls to connect to the next number in the sequence even if they have a recording notification?.
I will appreciate any information you.