question

Mike Bruns avatar image
Mike Bruns asked ringcentral35 answered

Traditional Hunt Group

Hi, I'm trying to create a traditional hunt-group.  Specifically.  For an inbound call:

1)  Ring line #1
2)  If Line #1 is busy, Ring line #2
3)  If Line #1 & #2 are busy, ring line #3
4)  If line 1,2,3 are busy, ring line #4

In other words, ring the first free line (but only one line).  

If no-one answers in 20 seconds, send the call to voicemail.

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If I set it to simultaneously, all 4 lines ring at once.    And I don't want sequential.

I was looking for a "forward if busy" kind of thing, but didn't see it.  

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How is a traditional hunt-group setup?


call queuehunt group
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teknacion avatar image
teknacion answered Eddie Taylor commented

Hello Mike and Chuck,

I do apologize for getting in the middle of this conversation but I could not help notice that Mike is actually spending more then he should.  Since it is obvious that he does not need the full features of RC Office he actually has a couple of options that might even cost less then what he is spending now on the unneeded lines and ATA devices.

The solution I'm suggesting might even cost at around or less then $100 per month.

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Eddie Taylor avatar image Eddie Taylor commented ·
Very simple.
Login and click on Users
Scroll to the main number
Click on Call Handling & Forwarding
Add a phone number under Then forward calls to:
Select how many seconds you want it to ring
Select how you want the phones to ring
Phones will ring:
Sequentially     Simultaneously

Click on Save and that is it.

Have a great day!
Eddie Taylor
ET Computer Repair
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Mike Bruns avatar image Mike Bruns commented ·
Hi Chuck, I'd be interested.   mike@arnoldgauge.com   877-942-4243
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mike avatar image
mike answered
Hello  Mike Bruns

Can you clarify some more how you would like this to work?  There could be a number of ways to set this up. If you don't want simultaneous or sequential, how to you want the calls to flow? 
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ringcentral35 avatar image
ringcentral35 answered
Mr. Bruns, did you get what you needed? this thread is very interesting...
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