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Aaron Barlow avatar image
Aaron Barlow asked Steve Robinson answered

RingCentral Meetings URL won't launch in Chrome

When I start a meeting using the RingCentral Meetings app, it gives out a handy URL that will allow others to join the meeting using their browser. Google Chrome no longer works. The error console from chrome gives the following information:
Mixed Content: The page at 'https://meetings.ringcentral.com/join?mid=XXXXXXXXXX&' was loaded over HTTPS, but requested an insecure resource 'zoomrc://ringcentral.zoom.us/join?confid=r1O%2BufV4QFaz9lzmbCyuSQ%3D%3D&con.224%3A8802%2Cpkg%7Cssl%3A%2F%2F23.23.220.224%3A443%2C&mcv=0.92.11227.0929'. This request has been blocked; the content must be served over HTTPS.  
I've removed the meeting ID with X's. Chrome now sees the zoomrc:// protocol_url as a security violation and no longer will launch the URL. 

Chrome's error console also gives the following error that is repeated: 

ringcentral.zoom.us/static/47671/js/app/conference/j.min.js:8 checkPlugin fail, wait for next check.

When you try and load the URL in chrome, it takes to the page where you are prompted to download the meeting app. Also, clicking on the 'join meeting directly' link just causes the page to go blank and the "This request has been blocked" error message appears in the console. 

Besides using a different browser, are there any known workaround and is RingCentral working on a solution? 

chromemeetings app
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Aaron Barlow avatar image
Aaron Barlow answered mike commented
I cleared cookie and cache, disabled all extensions although I do not have any installed that have anything to do with SSL or HTTPS. Still get the same errors. There are two issues. 

1). The page cannot determine that the RingCentral Meeting App is already installed and available when using Chrome (i.e. checkPlugin fail)

and

2) Chrome's own mixed content security policies block the link in the iframe from being accessed. I think this is an issue with later versions of Chrome. From the sound of things, other developers are running into the same issue:

https://code.google.com/p/chromium/issues/detail?id=422213

 Chrome is compatible, it just refuses to play along. 
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Jay Turcot avatar image Jay Turcot commented ·
On the phone with RingCentral now to try and resolve this:
OSX 10.10.2
Version 41.0.2272.76 (64-bit)

Unfortunately it didn't appear to be a plugin or popup issue. At least it is on their radar (video was recorded showing it non-functioning).

A case is open, and I will share what gets found when they email me back.
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mike avatar image mike commented ·
Hi Aaron, am not able to reproduce the error you posted above, but Chrome does indeed prompt you to download the launcher.exe file. However when I do that, and click the "run" button it quickly launches the program and it works fine. Are you not able to launch the program at all? 

Mike 
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Aaron Barlow avatar image Aaron Barlow commented ·
Interesting. I think I need to add another detail. I am running Google Chrome on Mac OS 10.10 (i.e. Yosemite). It sounds like it works fine on Windows, but perhaps there is some sort of OS specific issue with Chrome that is causing the problem. 
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mike avatar image mike commented ·
On my Windows machine it was an issue with Chrome blocking a plugin from running. It popped up a message at the top/right of the browser.  I did a right-click and there was an option to "allow plugin" and then it worked fine. Are you getting any sort of warning or pop-up? 
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Jay Turcot avatar image Jay Turcot commented ·
I'm running into the exact same issue as you Aaron. OSX 10.10.1 and Chrome 40.0.2214.91 (64-bit).

This issue started in late 2014, so has been around for me for a while.
Just re-installed RingCentral yesterday.

I continually see the "checkPlugin fail, wait for next check." appear in the console.
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tom-smit415 avatar image
tom-smit415 answered
This reply was created from a merged topic originally titled Asked to download Meetings every time?. Starting today (11-20-2014) everytime our users click on a link to start a meeting, they're now getting a "Download" link - instead of starting the meeting.

Did something change?
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Jay Turcot avatar image
Jay Turcot answered
So this is acknowledged by RingCentral support as a known issue (see below for Ringcentral reply on my case):

Fri, Mar 6, 2015 at 12:13 PM
From: xxxx.xxxxxx@ringcentral.com

I wanted to send a follow up regarding the above case and RingCentral meetings not working in Google Chrome. This is currently a known issue and I have added your case and account number to the escalation. Once the issue has been resolved you should be notified. The escalation is being tracked under number RC-53590 for your reference.
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brett-youngberg avatar image
brett-youngberg answered mike commented
How do we get added to this ticket? This has stopped working for us as well.
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mike avatar image mike commented ·
Hi Brett, you can report it using this link:  Open a Case
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Steve Robinson avatar image
Steve Robinson answered Jay Turcot commented
Same here. This makes using the tool internally almost impossible for us as a Google Apps organization with all users on Chrome.

Tangentially, I'm hesitant to open a case, since the last case I opened for a "known issue" was closed and I was referred to the support forums.  It seems that tech support sends users to the forum for "known issues" and the forum reps apparently are suggesting users open cases with tech support. That seems like an endless loop to me.
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Jay Turcot avatar image Jay Turcot commented ·
Hi Steve,

See above but I've got a case open with an escalation number RC-53590.
Maybe you could open a new case and ask it to track that number so you're also directly notified of an update?
(not sure if case to escalation is a many-to-one relationship)

I'll reply on this thread when I do hear an update so monitoring this thread will (with a lag incurred by me) update you on the issue being resolved!
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mike avatar image
mike answered
Steve Robinson, 

I was following up on this thread and just wanted to verify that our engineers are working on this. There is apparently an issue that affects those using 64 bit chrome.  If you check your version of chrome and it's 64 bit then you are likely experiencing the same problem.  However if it's 32 bit and you have the problem, then there may be something else going on and you are welcome to open a case. 

Mike 
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Steve Robinson avatar image
Steve Robinson answered
Thanks, Mike!
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mike avatar image
mike answered
First try to clear your cookies and cache, restart the browser and test it again. If that does not work, check Chrome to see if there are any 3rd party browser pluggins or extensions, like an SSL, or HTTPS enforcer that need to be removed or disabled. If that does not work, let us know. 

Mike
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