invalid value for faxresolution.

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ajathar asked Dec 14, '16 ajathar answered Dec 15, '16

invalid value for faxresolution.

iam using the api. and getting error as 'faxresolution' value is invalid. it comes for every parameter that i pass? please help. iam using the method given in github code for the api call.

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Answer 1 · 2016-12-14T13:42:33Z

Tyler Liu answered Dec 14, '16

Where is the sample code you mentioned? Let me take a look.

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Answer 2 · 2016-12-14T13:49:37Z

Tyler Liu answered Dec 14, '16

The following works for me:

faxResolution: 'High'

Please note that it should be 'High' instead of 'HIGH' or 'high'.

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Answer 3 · 2016-12-14T14:52:11Z

ajathar answered Dec 14, '16

Hi Tyler,

Thanks for the reply.

its not just about the fax , but also with other parameters. i tried the code that is there on github.

var sdk = new SDK(appKey, appSecret, sandboxServer, "Dispatcher", "");
// Password Grant Authorization
var response1 = sdk.Platform.Login(username, extension, password, true);
const string text = "Hello world!";
var json = "{\"to\":[{\"phoneNumber\":\"+912267676262\"}],\"faxResolution\":\"High\"}";
var request = new Request("/restapi/v1.0/account/~/extension/~/fax", json);
var response = sdk.Platform.Post(request);

here is the sample code.

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Answer 4 · 2016-12-15T03:58:09Z

Tyler Liu answered Dec 15, '16

To send fax, you need to use FormData. Please check the code here: https://github.com/tylerlong/rc-commander/blob/master/rc-fax.js

There are two issues in your code: 1. "const string text = ..." is declared but unused. 2. you are not using FormData to send fax.

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Answer 5 · 2016-12-15T07:11:57Z

ajathar answered Dec 15, '16

Hi Tyler,

My code worked the attachment was needed i guess. got a proper response frrom the API.

But just one question where can i check the api log for the fax?

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Answer 6 · 2016-12-15T07:38:04Z

Tyler Liu answered Dec 15, '16

https://github.com/ringcentral/ringcentral-js#fax The official doc says you should use FormData. I doubt that it will ever work if you don't use it.

Only RingCentral staff have access to api logs on server side. I am not sure if that is what you mean.

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Answer 7 · 2016-12-15T07:43:16Z

Tyler Liu answered Dec 15, '16

Oops! Are you writing program in C# or JS? If we are talking about C# instead, please check here for a sample to send fax: http://ringcentral-csharp.readthedocs.io/en/latest/

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Answer 8 · 2016-12-15T07:58:35Z

ajathar answered Dec 15, '16

i am trying c#.

yes i used the same code and it worked fine. i checked the status through message list api it says International calling disabled.

But i checked the setting it is on over there. Can you please help.

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Answer 9 · 2016-12-15T08:25:50Z

Tyler Liu answered Dec 15, '16

If you don't have issues about fax sending any more. I suggest you creating a new ticket for the new issues and describe your question in detail. To be frank I am not an expert on account configuration. So it's better for you to create a new ticket with title "International calling disabled issue". By doing that you will get help from others sooner.

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Answer 10 · 2016-12-15T08:33:01Z

ajathar answered Dec 15, '16

okay . Thanks a lot for your help. :)

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