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rokas asked mike answered

Can't get Polycom SoundPoint 501 connected. Manual provisioning required.

Hello,

Last two days I was trying to get my SoundPoint 501 connected to RC. I've tried manual provisioning but can't figure out how to correctly set up through web interface as form field names does not match with the information provided on manual provisioning window..

I've tried a lot of config variations. Also, I have updated Bootloader and SIP App to a newest version from official Polycom website by using my own FTP server.

I am 100% sure the phone is connected to the internet and there's no Firewall blocking any ports or something. I just can't find right values for the configuration fields by myself.

I would be more than thankful if anyone could help me..


Here's the example of my provision settings provided on RC website:




And here's my configuration window:


" SIP" configuration page:



" Lines" configuration page:



Any help is appreciated..

Many thanks in advance


Regards,

Rokas
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mike answered
Hi Rokas,  From the looks of your screenshot, this is a UK account.  Can you call  0800 014 8091
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