I'm not sure if I want to set up the Polycom phones to be able to pick up an incoming call on our company's general phone line by utilizing the IVR menu or the Shared Line option. Would either option still allow each the caller to gain access to a specific employee using the "dial-by-name" feature if the caller was trying to find a specific employee by name or if the employee wanted to search for the connection to a specific department, like "Billing"? What I want is for anyone to be able to use the Polycom phone on their desk to answer an incoming call that is not directly connecting to a specific extension number because the caller is using directory-by-name or directory-by-department.
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