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Greg Fiorindo avatar image
Greg Fiorindo asked mike answered

ring central for salesforce

Ring Central console inside of Salesforce appears to be making an outbound call (to a Contact or to a number I enter) but then it behaves like an inbound call to my Ring Central number.  Can't hang up and it's not actually doing an outbound call
salesforce
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mike answered
Sounds strange. Can you check and see if you have RingOut enabled and turn it off? 
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Greg Fiorindo answered
Where would I do that? From within the Salesforce Softphone or standard RC?
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Greg Fiorindo avatar image
Greg Fiorindo answered mike commented
No RingOut is not ON, Direct Dial is.  
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mike avatar image mike commented ·
ok thanks. Sorry for the delay. Sounds like you found the setting. Let me do some checking to see what else might cause this. 
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mike avatar image
mike answered
Hi Greg, I did some checking with one of our engineers and that setting doesn't matter when using SalesForce. so we'll need to dig deeper and research this for you.  Can you use the link below to open a case and provide the time, date, and phone numbers involved? 


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