I just upgraded to RingCentral for Windows Desktop v7.30.010.00 from RingCentral Softphone 6.04.001.50 (64-bit) because when I started softphone it told me there was an update.
When v7 starts it comes up with an error window that says: "Either the application has not called WSAStartup, or WSAStartup failed"
I also found that there is a newer version of 7 (7.3.2) available for manual download from ringCentral. This also fails with the same error.
I note that while I have a 64 bit system and the previous sofphone app (v6) says it is 64-bit and taskmanager shows it as RCUI.exe and is running 64 bit, the new v7 app installed in Program Files (x86) and is running Softphone.exe as 32 bit.
The previous v6 softphone app is still installed (it was not removed by the v7 installer) and still works when I run it.
Any ideas?