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Daniel Forouzan avatar image
Daniel Forouzan asked ed-meadows answered

Galaxy S6: "CALL NOT SENT," Android dialier requires dialing out twice to make a call after downloading RC app.

Phone: Samsung S6
When using the phone's regular dialer (not the RC dialer) I get the error "call not sent" the first time I dial in a number and hit send. The call goes through on the second attempt. 

This is  very annoying and requires dialing each number in the phone twice before it sends. 

When I uninstall the RC app, the problem goes away. Please advise.
ab-18486ab-18634galaxy 6
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kim avatar image
kim answered Daniel Forouzan commented
Do you have a Galaxy S6?
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kim avatar image kim commented ·
There is a known bug with the Galaxy S6.  Please open a webcase.  Here is the ID number for tracking purposes.  Please paste ID # into the ticket under Description. 
Jira:  AB-18486 and AB-18634 
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Daniel Forouzan avatar image Daniel Forouzan commented ·
Case reference no.: 04010402 
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Daniel Forouzan avatar image Daniel Forouzan commented ·
Yes. S6 Edge.
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Daniel Forouzan avatar image Daniel Forouzan commented ·
Kim, thank you for your assistance. How do I open a webcase?
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mike avatar image mike commented ·
Hi Daniel, 

You can use this link:  Open a Case
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ed-meadows avatar image
ed-meadows answered
I second this. 2 updates ago is when this started for me. Samsung Galaxy S6. Until seeing this forum post looking for something else did I even realize it was the RC app causing the problem. Phone has been hard reset, SIM card changed and all apps reloaded, and I was still having the issue. Uninstalled RC to test, no problems at all. Reinstalled RC, issue came right back again. It's most annoying b/c any time you have to manually enter the number to dial, it wipes it out. Not in history or anything. Have to look up the number again, then manually dial again.
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kim avatar image
kim answered
This is now fixed.  Please uninstall your APP and re-install sometime this week and test.  Let me know.
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ed-meadows answered
Done Seems to be working now. Thanks much.
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