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hootsuite-app19 avatar image
hootsuite-app19 asked mike commented

Mobile App: issues with iPhone 6 App after the update?

In response to @attathomeguy on Twitter: https://twitter.com/attathomeguy/status/674382166323625984 @RingCentralCare have you heard of any issues with your iPhone App after the update on 12/7/15 for iPhone 6 Plus?
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william123 avatar image
william123 answered mike commented
My RingCentral iphone app won't run at all.  Starts up and immediately crashes after the 9.2 update this morning.  I removed the app and re-installed.  It let me log in and then crashes everytime I try to open it up.  I have an iPhone 6 with version 9.2 (13C75).
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mike avatar image mike commented ·
Can you go ahead and open a support case for this and in the notes include the same details. This might be something new that has surfaced.   Open a Case

Then if you don't mind you can reply here with the case number . 
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mike avatar image
mike answered
We've discovered the likely cause of this is an incorrect phone number in the contacts list. If the fix below does not fix the problem, please open a case.     
              
Search through the native iPhone/iPads contact list to find and correct any numbers in the Contacts list to remove any non-numeric characters from the end of those numbers.  Once removed from all contacts,  then the iOS app will launch ok and work as expected. 


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william123 answered mike commented
That was quick and it worked - actually I just disabled the Contacts list in the iPhone Settings -> RingCentral -> Contacts   Have too many numbers to check them all.
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mike avatar image mike commented ·
Great. Thanks for the follow up!

Mike
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trung-do answered noreen commented

Mike,

We just came across this issue also at my office.  Now disabling the phone contacts connection to ring central will free up whatever conflict that is preventing the app from opening.  But we cant located the specific contact that is the issue.  This phone has 500+ contacts. 

Now, on my phone I've tried to recreate this issue.  I created a contact on my icloud that included non-numerical characters at the end of the number, wait for my phone contact to sync and yet my ring central continues to work.

What else within the contacts could be causing this conflict (either than the non-numerical character)?

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mike avatar image mike commented ·
Our team is still looking into this.  We'll post more information as we confirm more details and have a resolution or fix in place. 
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trung-do avatar image trung-do commented ·

Mike,

Just wondering if there is an update on this issue?


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mike avatar image mike commented ·
Sorry, not yet. We'll update this thread when we have more details. 
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noreen avatar image noreen commented ·
anything yet? I have had this issue since Monday. Tried disabling Contact in RC app, and that did not solve the crashing issue.
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hootsuite-app19 avatar image
hootsuite-app19 answered mike commented
This reply was created from a merged topic originally titled Problem with latest update running on iOS 9.2 / iPhone 4S. In response to @warbledog on Twitter: https://twitter.com/warbledog/status/...

Well, it's official, @RingCentral is completely broken for me with the latest update running on iOS 9.2 / iPhone 4S... @RingCentralCare
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noreen avatar image noreen commented ·
Hello Mike - I found this thread after posting in the earlier one. As stated above, I disabled the Contacts connection on the RC mobile app, restarted the phone, and it still crashes on opening. I have too many contacts to review individually.
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mike avatar image mike commented ·
Our product team is still looking at this. I don't have an official word, but there may be patch that compensates for this. Until then, you'll have to find and fix the erroneous entries, or disabled the Contacts list in the iPhone Settings. 
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noreen avatar image noreen commented ·
I believe I did disable the Contact list. Could you confirm the steps I used: Settings ---Ring Central--- Turn Off Contacts ("Allow RingCentral to Access"). I then restarted my phone, but the mobile app still crashes.

If there is another feature to disable, please let me know.

I have also deleted and reloaded the app - suggested by tech support. That was also unsuccessful.
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mike avatar image mike commented ·
These are the steps to disable: :  iOS Settings->Privacy->Contacts->RingCentral (turn off).   
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noreen avatar image noreen commented ·
Thank you. That was also not successful - still crashes on opening
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