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dr-angela-mcpherson558 avatar image
dr-angela-mcpherson558 asked kim commented

Long pause after company greeting and before connecting audio

After company greeting wether default or custom and before connecting audio, there is a roughly 4-6 sec delay.
Our operator greeting, call screening and connecting message is all turned OFF
Is a way to get rid of this delay?
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kim avatar image
kim answered
Please have your IT Dept make sure the router is configured correctly. 
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Chuck Fuscone avatar image
Chuck Fuscone answered
Hi Angela, check the Call handeling and forwarding of the extension getting the call.

There is a section called First ring:
Desktop apps and smart phones.

If you are not using a soft phone or the app to get the call then turn this off.

the default is a 5 sec delay.

This should solve your problem

Test and let us know

thank you
Chuck Fuscone
Certified RC Installer
chuckfuscone@gmail.com
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dr-angela-mcpherson558 avatar image
dr-angela-mcpherson558 answered kim commented
Thank you for the reply, I checked and those were already turned to off 
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kim avatar image kim commented ·
Then it's probably the network configurations...
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dr-angela-mcpherson558 avatar image dr-angela-mcpherson558 commented ·
is there a fix for that? I have now added to my company greeting "plz hold  a minute for you to be connected" to explain the lengthy waiting time.
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kim avatar image kim commented ·
Please see my link posted above.  Your local IT Dept will need to login to the router and set it up with RingCentral's configurations.  This needs to be done on the local network.
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