question

dusty-hervey2055 avatar image
dusty-hervey2055 asked hardeep-chahal commented

Why can't I make a call (new user), also cant access Help Center.

So I just got Ring Central today at my new job. I wanted to try it out and make a call, but I can't without putting in a custom number. It won't let me move forward without putting something in that field. I don't have a custom number so I just made something up to continue, and well I still cant call anyone. When setting it up, I don't remember it saying anything about a custom number. My coworker tried to help me out, his apparently doesn't have the custom number thing, and calls right away. I couldn't find anything in the settings to help.

So, I tried to access the Help Center to get some assistance, and it kept kicking back to the login page. I'm using Chrome, I don't know if that makes a difference, please help.

Another thing about my coworkers....in his Call settings, he has two options, Direct and RingOut. He has Direct selected. I only have the RingOut  option. I think that this might be part of my problem.
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jb-ferguson avatar image
jb-ferguson answered
Dusty,

It sounds like you do not have a direct/digital number assigned to you. That would allow you to make calls but without it you can only receive calls to your extension. If you DO have a direct number assigned to you you should log in with that instead of your company's main number and your extension.


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mike avatar image
mike answered
HI Dustly,  Jan is most likely correct.  Not having a DL is the #1 reason for this.  Another possibility is if you've logged in on a different PC. You may need to deauthorize the other computer first.   I'm going to merge this topic into a related discussion that shows more scenarios, and the fix. 

https://community.ringcentral.com/ringcentral/topics/-ringout-to-direct-dial
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dusty-hervey2055 avatar image
dusty-hervey2055 answered hardeep-chahal commented
OK, how do I get this direct number? All I have is the company number and my extension.
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mike avatar image mike commented ·
Dusty, If you have additional questions on Ringout vs Direct dial let us know. 

Regarding the problem accessing the help center, please take a look at this thread and if your issue sounds the same, please open a support case as instructed on the page.  

Help Center Bug


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mike avatar image mike commented ·
Dusty, If you do need to purchase a Digital Line this article shows the steps. 

Purchasing an IP Phone or RingCentral Digital Line from the online account

Note:  If you only plan to use the Desktop App, and not a hard/desk phone,  when you get to step number 7, where it asks you to select a phone, you can scroll down until you see Other Phones > RingCentral for Desktop.  


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hardeep-chahal avatar image hardeep-chahal commented ·
This works
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