RingCentral Meetings: Anyone else experiencing issues with calling in to RC meetings?

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dan-sands1965 asked May 12, '16 dan-sands1965 commented Jun 1, '16

RingCentral Meetings: Anyone else experiencing issues with calling in to RC meetings?

RingCentral Meetings: Callers dial into the meeting on the phone and are not connected to the meeting.
Support give the usual (very unhelpful) we will look into it in the next 24-48 hours!

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Answer 1 · 2016-05-12T17:47:19Z

dan-sands1965 answered May 12, '16 dan-sands1965 commented Nov 27, '17

from the UK: 0330 606 0505

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dan-sands1965 commented · May 12, 2016 at 06:16 PM

done

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dan-sands1965 commented · May 16, 2016 at 02:53 PM

Hi, Following your chase I finally got a call from UK support, apparently it's a know issue that will be fixed at some point.

Appreciate your help

Thanks

Dan

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mike commented · May 12, 2016 at 06:08 PM

HI Dan, Can you add some notes/call samples to your case please? Case# 04628045

Please provide the following if possible:

Time & Date of calls that had issues.
Number the attendees were dialing in from and their carrier
Number attendee dialed to access the meeting
Participant Meeting ID #

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kim commented · May 12, 2016 at 06:26 PM

Thank you Dan. I've followed up with your case and it has been escalated.

ID: CT-17431

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dan-sands1965 commented · May 12, 2016 at 09:05 PM

thank you

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Answer 2 · 2016-05-16T19:46:12Z

thrasher answered May 16, '16

We've experienced the same issue. When a meeting is created, the default number that is assigned to the meeting does not work when clients call from Canada.

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Answer 3 · 2016-05-23T14:58:11Z

dan-sands1965 answered May 23, '16 dan-sands1965 commented Nov 27, '17

Over a week and this still not working, no announcement on the RC forum, or for customers. We are just left to find out that internet and phone attendees can't hear each other.

Do you guys care at all?

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mike commented · May 23, 2016 at 03:02 PM

Hello Dan, I see this has been escalated to our Tier 3 and still being worked on. I'll get someone to update you on the status.

Mike

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dan-sands1965 commented · May 23, 2016 at 03:26 PM

Thanks Mike, It's been with Tier3 since last Thursday, 11 days and counting. I received another call from Tier3 just now. As ever ever nice people, polite and friendly, but we still don't have a working conference system!

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Answer 4 · 2016-06-01T13:59:48Z

kim answered Jun 1, '16

Please test this now and let us know if you have any issues ...it should be resolved.

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Answer 5 · 2016-06-01T15:28:36Z

dan-sands1965 answered Jun 1, '16 dan-sands1965 commented Oct 16, '16

Hi Kim,

Based on the last couple of calls this is not working. It did take two weeks to fix!

Thanks

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dan-sands1965 commented · Jun 01, 2016 at 06:18 PM

sorry, typo, it is NOW fixed. Thanks for keeping an eye on this.

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kim commented · Jun 01, 2016 at 03:36 PM

Dan - to clarify... it's not working or it's fixed?

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Answer 6 · 2020-07-28T13:39:56Z

kim answered Jul 28, '20

What Meeting number are they dialing?

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