question

stewart-mcdonald3059 avatar image
stewart-mcdonald3059 asked kim commented

RingOut Online: Calls route out through mobile

Hi all, 

When making a call from the softphone on my PC it rings my mobile phone then asks me to connect the call i am trying to make. I can't figure out how to stop this happening, help :)
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

matt-hill3060 avatar image
matt-hill3060 answered
On my softphone (mac version) click the cog to go to settings, then click Calls.  On outgoing make sure Direct Dial is selected and not Ring Out.  If Ring Out is selected it will call your mobile (or other phone) first and then connect the calls.  Hope this helps
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image
kim answered
Stewart-

 Matt has you on the right track!  If you don't see Direct Dial, try deauthorizing and logging back in.  However, Direct Dial is only available with a full DL.  

Another helpful thread: Desktop App: "RingOut" vs "Direct Dial"?
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

stewart-mcdonald3059 avatar image
stewart-mcdonald3059 answered kim commented
hmm, I don't have a cog (windows) and can't seem to see any ring out options
2 comments
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image kim commented ·
In the Desktop App - select Settings > Calls > Outgoing

0 Likes 0 ·
kim avatar image kim commented ·
Can you post a screenshot? 
0 Likes 0 ·
stewart-mcdonald3059 avatar image
stewart-mcdonald3059 answered kim commented

3 comments
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image kim commented ·
Ok-  you are using RingOut via the web portal.  This will not make direct calls from the Computer. It will call you on a device (you cell phone for example), then when you pick up the call it will place the outbound call.

Using the RingOut from your RingCentral Online Account
0 Likes 0 ·
stewart-mcdonald3059 avatar image stewart-mcdonald3059 commented ·
Ahhhh ok, so I have to use the Desktop app or mobile app to RingOut
0 Likes 0 ·
kim avatar image kim commented ·
To Direct Dial, you can use the Desktop App or Mobile App (with a digital line) or Deskphone.  

You can download the desktop app by selecting Tools.

0 Likes 0 ·
stewart-mcdonald3059 avatar image
stewart-mcdonald3059 answered
Using the app is a different story all together.

I'm currently trying to do this from my web based user panel as I cant get the softphone to work. That tells me there is already a softphone running and that I have to close that first (never installed one before)
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.