Long story short, we're collapsing extensions. Our group extension 5 is collapsing into group extension 2. We want to notify customers of this in the phone system but still forward them automatically to the new extension they should be dialing. So basically what I am trying to do is set up group extension 5 to play a greeting then forward the caller to extension 2. However I am not having any luck trying to get this to function the way I want.
The advanced calling rules only seem to allow you to set ONE action to happen.
-I can set it to unconditionally forward to extension 2, however this will play no greeting notifying the calling customer that it is no longer a valid extension
-I can set up two rules with the same condition, one with an action of playing a greeting and one that will forward them to extension 2. Only one of these rules ends up being followed however
-Transferring to call queue members you can specify a greeting but you can ONLY forward to call queue members, not group extensions of course. You can't add group extensions to call queue members.
So how do I accomplish what I am trying to do?
The advanced calling rules only seem to allow you to set ONE action to happen.
-I can set it to unconditionally forward to extension 2, however this will play no greeting notifying the calling customer that it is no longer a valid extension
-I can set up two rules with the same condition, one with an action of playing a greeting and one that will forward them to extension 2. Only one of these rules ends up being followed however
-Transferring to call queue members you can specify a greeting but you can ONLY forward to call queue members, not group extensions of course. You can't add group extensions to call queue members.
So how do I accomplish what I am trying to do?