question

gg6258 avatar image
gg6258 asked jb-ferguson commented

Has anyone had success fixing their modem or router settings?

I was told by a service rep that I have to call the manufacturer of my modem and router to change the protocols so the softphone will work. Has anyone else been able to connect with the manufacturer to do this? 
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
jb-ferguson avatar image
jb-ferguson answered jb-ferguson commented
GG,

Which manufacturer, in particular, are you referring to? There are so many different router and modem manufacturers in the marketplace and there are many different makes and models for each manufacturer. I'm sure that if you did a survey of all the users here in the forums you would come up with literally thousands of different router and/or modem combinations.
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jb-ferguson avatar image jb-ferguson commented ·
I personally use an Asus Model RT-AC66R router attached to a fiber optic connection from my Internet Service Provider (ISP). I have never had an issue with regard to my softphone working. I have set up my router based on the router configurations recommended by RingCentral and have had no issues in the 6 years I have had an account with them.
1 Like 1 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.