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Troubleshoot: I Hear We are experiencing technical problems

Scenario: Callers hear the message We are experiencing a technical problem, please try your call later. Thank you for calling, goodbye. Whats going on?

If you find yourself in this predicament there are a few things that you can check before  Contacting Support.



Want to learn more? Check out and follow our Troubleshooting Guide Index
ivrtext to speechaudio promptivr menutechnical problems
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Most likely the issue is the number callers are dialing is connected to an IVR menu that does not have a recorded audio prompt or text-to-speech prompt added. To resolve this, you will want to add a custom audio prompt or text-to-speech prompt to the IVR menu extension.
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