Via the Webportal
1) Log into your extension via the webportal
2) Go to Settings
3) Expand Call Handling & Forwarding and then select Settings
4) Next select the Edit button under Incoming Call Information5) Under the Play Announcement Before Connecting section you have 3 options if you want to turn off this prompt select the Never option. Our Knowledge Based Article goes through the 2 other options:
Via the Softphone when using the RingOut option
1) Click on the Settings gear icon
2) On the left-hand side select Calls
3) Under the Outgoing settings, you will see the option to toggle the prompt on and offNOTE: this option is not yet available for Call Queues. If you would like to see it also available for a Call Queue Extension please vote for the current feature request!