question

saadetswift16514 avatar image
saadetswift16514 asked Larry Olson answered

How do I Turn off the Press 1 Before Connecting Prompt?

Via the Webportal

1)      Log into your extension via the webportal

2)      Go to Settings

3)      Expand Call Handling & Forwarding and then select Settings

4)      Next select the  Edit button under  Incoming Call Information 


5) Under the Play Announcement Before Connecting section you have 3 options if you want to turn off this prompt select the Never option. Our Knowledge Based Article goes through the 2 other options: 



Via the Softphone when using the RingOut option

1)      Click on the Settings gear icon

2)      On the left-hand side select Calls

3)      Under the Outgoing settings, you will see the option to toggle the prompt on and off



NOTE: this option is not yet available for Call Queues. If you would like to see it also available for a Call Queue Extension please vote for the current feature request!






incoming call informationpress 1prompt
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don-mack8386 avatar image
don-mack8386 answered saadetswift16514 commented
These examples are old and not aligned with either the desktop or phone screens. Please update it.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hi Don, these examples are from a User's standpoint and were recently updated.

Please share screen shots of what your settings look like.
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don-mack8386 avatar image don-mack8386 commented ·
Select Settings on top
Open Call Handling & Forwarding
Select Edit under Displayed Incoming Caller ID




Select Play Announcement
Set Direct Calls to Never



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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Don,

The screen shots you shared match the ones I have already up.
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don-mack8386 avatar image don-mack8386 commented ·
Hi Saadet,
Feel free to delete my postings. You are missing a step between 3 & 4 to click on Settings under the Call Handling & Forwarding section. That is was through me off in example that was posted.
Don
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saadetswift16514 avatar image saadetswift16514 commented ·
Hi Don,

Not a problem. I've updated the instructions to be a bit clearer :)
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brad-tartaglia avatar image
brad-tartaglia answered
This reply was created from a merged topic originally titled When someone calls and I answer, It prompts me to "press 1 to answer or 2 to disc.... As the title states, I want to remove the feature that prompts me to press "1" or "2" to answer or disconnect the incoming call. I just want to be able to answer the phone and have it automatically connect. How can I change this? 

Thanks in advance!
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kevin-hart10450 avatar image
kevin-hart10450 answered jared16517 commented
I agree how do we turn this off for queue calls. Also it doesn't seem to work - if you press the key it still disconnects!
3 comments
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jared16517 avatar image jared16517 commented ·
Hi Kevin,

As Saadet mentioned above this is not available for Call Queues, please vote for this active feature request here
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kevin-hart10450 avatar image kevin-hart10450 commented ·
I voted but That idea says not planned and isnt fully applicable. In our case they are desk phones not mobile, and here should still be an override available as long as we disable voicemail on the other line - or even better you could do voicemail/instant answer detection for this scenario.
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jared16517 avatar image jared16517 commented ·
Hi Kevin,

We understand. We often merge similar/related topics together and even though it's referring to the mobile app it also applies to the desktop app and hard phones. 
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Larry Olson avatar image
Larry Olson answered
I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it
back?
 
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