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mike avatar image
mike asked ted-jaffe192 answered

How can I get RingCentral to integrate with my 3rd party software?

Benjamin Dean, Official Rep

We highly recommend customers who wish to see a particular integration between RingCentral and other service providers to contact your provider account representative. You're the customer and we love listening to you!
You can:
  1. Ask your service provider's account representative, "Are you working on, or do you have upcoming plans to integrate with RingCentral using the RingCentral Connect Platform"?
  2. If they are working/planning on developing an integration, you should share your needs to see if their implementation plans will address your needs
  3. If they are not working/planning on developing an integration, you should tell them how valuable it would be for you to have streamlined interoperability between "Service X" and your RingCentral communications provider. Ask them if there is an integrations product manager who would be interested in hearing about your use-case(s).
You're the customer, and while RingCentral would love to build every integration which is asked of us, that would require massive amounts of developers and would distract from our primary purpose of building best-of-breed, enterprise-class, cloud-based communication services for you!
That is why we have created the RingCentral Connect Platform and opened our API for developers, partners, and system integrators...to make it easy for customers to get what they want and for other companies to have a streamlined and self-service interface to our Platform.
Of course, for service providers who also offer an API to their customers, but may not have bandwidth to build an integration with RingCentral, you as the customer are always welcome to develop an integration for your own needs as a Private application using the Developer Portal.
For more information visit  RingCentral Connect Platform and  RingCentral Developer Community
integrations
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15 Answers

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Javier Ramirez avatar image
Javier Ramirez answered
This reply was created from a merged topic originally titled OneNote. Add a OneNote integration.  OneNote has greater organization features, but not the great communication features of Glip.  We use OneNote for some projects and it would be great to have a Glip integration to quickly go to the appropriate OneNote area being referenced.
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wajid-abassi7204 avatar image
wajid-abassi7204 answered
This reply was created from a merged topic originally titled i want to integrate cab treasures dispatch system by eurosoft ltd,. i would like to request ring central to integrate with cab treasure taxi dispatch software, which is made by eurosoft tech, 
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jim-metzger1 avatar image
jim-metzger1 answered
This reply was created from a merged topic originally titled Send Outbound RC SMS message from External Program. Good Day -

If this is a "repeat", I apologize in advance. I didn't have the time to go through more than 100 of the 700+ "related" posts.

We make frequent use of outbound SMS, both from the softphone and cellphone apps. Works super! We would like to expand this to allow other Windows programs to do likewise, for example our Client Management System. I am aware there is an API available (have not explored that avenue yet, but will), but we use the tel-number@rcfax.com heavily and it works like a champ! Is there, either now or in the future for a similar feature for SMS/MMS? Or is there already a hook we can use.

Thanks!

Jim Metzger
Thomas McKee Insurance Agency
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lodigiani avatar image
lodigiani answered
This reply was created from a merged topic originally titled Integration for Marketsharp. I want to have the ability to use RingCentral desktop through  my 3rd party app which is  MarketSharp. If you can include flip option from contact list as well as call logs that way it will be easy for the user to flip the call from desktop app to other device.
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ted-jaffe192 avatar image
ted-jaffe192 answered
Hi All!
We have added many integrations to Glip recently - be sure to check the app for the latest.

Also if there's a special integration we do not yet support you can either use our Open Glip APIs free for all RingCentral customers.  These APIs allow you to build custom Glip integrations and customize to your specific needs.
https://developer.ringcentral.com/api-products/team-messaging

Also if you aren't a developer or can't find a developer resource - try using our Zapier integration that allows Glip to integrate with their 1000+ apps.  No technical expertise is needed to set these up! Check out the below.

https://zapier.com/apps/glip/integrations


If this still doesn't cover your needs - feel free to direct message me any time on Glip - I'm at ted.jaffe@ringcentral.com

Thanks everyone for using the product!
Super excited to see all the requests and feedback..

Ted

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