Suddenly our RingOut API call stopped working.
It is throwing error :
"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers"
We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.
Is your app running on sandbox or on production? I just test on both environments and they work as expected. If I specify a wrong callerId, I get the same error ("errorCode" : "RNG-102",). But if I set the callerId with a direct number or a company main number, it works well.
Can you double check by using the soft-phone to place a ringout call with the same number and caller Id?
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